Customer Experience Innovation


All of our engagements are custom-fit to your particular business development or innovation challenge. Examples of the kinds of initiatives we are often called on to support include:


  • Store of the Future conceptualization
  • Environmental Redesigns
  • Website and Digital Experience Development
  • New product idea generation, concept development, refinement and market validation
  • Process re-engineering to improve customer experiences in complex service environments (professional services, financial services and health care)
  • Customer Experience evaluation and solution finding to heighten productivity and sales effectiveness.
  • Brand Strategy and Value Proposition Development to inform effective marketing communications.
  • Merchandise planning and forecasting – to give greater confidence to purchasing decisions and merchandising strategies.


We work collaboratively with teams of internal or external process engineers, designers and architects in order to conceptualize new experiences and bring them to life. When you require outside expertise, we will employ the right range of talent for each engagement. We regularly work with a variety of talented designers, engineers and architects – in boutique firms or as individuals to help you to explore and design solutions and bring new experiences to life.